Get to Know Us - Survey Results

2007 Erb Customer Survey Results!

In July 2007, we sent surveys to our customers across Canada and the USA. Their efforts and responses were greatly appreciated!

The results were overwhelmingly positive in all categories and we were very pleased to see that we are meeting our customer's expectations. Some customers did also tell us about areas in which they would like to see improvements and those will be our focus over the next year as we continue to strive to deliver the best service, satisfaction and success for all.

Here are the results!

• Erb Provides
• Our Drivers
• Our Operations People
• Our Office Administration Provides
• Our Account Managers

Erb Provides:
N/A Poor / Fair Excellent
1. On-time delivery	1.6% 0.4% 2.0% 11.0% 37.2% 47.8%
	N/A Poor   Fair Excellent
2. On-time pickup	4% 0.8% 2.8% 10.6% 36.7% 45.1%
	N/A Poor   Fair Excellent
3. Product in good condition when delivered	0.4% 0.4% 1.6% 5.9% 34.8% 56.9%
	N/A Poor   Fair Excellent
4. Equipment that is clean	4.3% 0.0% 0.0% 2.5% 29.2% 64.0%
	N/A Poor   Fair Excellent
5. Adequate equipment availability	4.0% 1.6% 1.6% 4.7% 32.0% 56.1%
	N/A Poor   Fair Excellent
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Our Drivers:
N/A Poor / Fair Excellent
1. Are neat in appearance	15.8% 0.0% 0.0% 2.4% 41.1% 40.7%
	N/A Poor   Fair Excellent
2. Are polite and courteous	13.4% 0.0% 0.4% 3.2% 32.4% 50.6%
	N/A Poor   Fair Excellent
3. Aid in solving problems	18.6% 0.4% 0.4% 7.9% 31.2% 41.5%
	N/A Poor   Fair Excellent
4. Perform their duties safely	16.2% 0.0% 0.0% 4.0% 31.2% 48.6%
	N/A Poor   Fair Excellent
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Our Operations People:
N/A Poor / Fair Excellent
1. Act professionally and with integrity	0.4% 0.0% 0.0% 6.7% 26.9% 66.0%
	N/A Poor   Fair Excellent
2. Are polite and courteous	0.4% 0.0% 0.4% 5.9% 25.7% 67.6%
	N/A Poor   Fair Excellent
3. Aid in solving problems	1.6% 0.4% 0.8% 8.7% 24.5% 64.0%
	N/A Poor   Fair Excellent
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Our Office Administration provides:
N/A Poor / Fair Excellent
1. Problem solving solutions	7.9% 0.0% 2.4% 7.1% 37.1% 45.0%
	N/A Poor   Fair Excellent
2. Accurate and timely invoices	6.7% 0.4% 0.8% 7.5% 41.1% 43.5%
	N/A Poor   Fair Excellent
3. Support in Overages, Shortages & Damages	15.8% 1.2% 2.8% 9.1% 34.4% 36.7%
	N/A Poor   Fair Excellent
4. Technical support to enhance your business	26.1% 0.0% 2.0% 8.3% 34.0% 29.6%
	N/A Poor   Fair Excellent
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Our Account Managers:
N/A Poor / Fair Excellent
1. Are knowledgeable about Erb services	8.7% 1.2% 0.4% 5.9% 27.7% 56.1%
	N/A Poor   Fair Excellent
2. Are readily accessible	7.9% 1.6% 1.2% 8.7% 32.8% 47.8%
	N/A Poor   Fair Excellent
3. Are concerned about your transportation interests	9.9% 2.0% 2.4% 11.1% 28.4% 46.2%
	N/A Poor   Fair Excellent
4. Assist in solving your concerns/problems	10.3% 2.0% 1.6% 9.5% 31.6% 45.0%
	N/A Poor   Fair Excellent

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